24-Hour Guarantee Policy

Our 24-Hour Customer Satisfaction Guarantee applies to new VPS orders. This page explains exactly what it covers. It is not an unlimited promise.

When the 24 hours start

The guarantee runs for 24 hours from the moment we send your VPS delivery details in Telegram. It applies to new orders only, not to renewals.

What is covered

You can make a request if, within those 24 hours:

• The VPS you received does not match what we confirmed in your order, for example the ISP, operating system or specifications.
• The IP address is not a residential IP from the ISP we confirmed in your order.
• The VPS cannot be used because of a fault on our side, and we cannot fix it within a reasonable time.

What we will do

We will first try to fix the problem. If we cannot, we will offer a replacement VPS where one is available, or a refund of that order's payment.

What is not covered

• Third-party websites or services that block, restrict, flag or do not accept an IP address, including changes to IP reputation or classification. No provider can guarantee access to every third-party service.
• Problems caused by your own configuration, software or use, or by breaking our Acceptable Use Policy.
• Changing your mind or no longer needing the VPS.
• Delays caused by not responding to us on Telegram.
• Renewals.
• Cryptocurrency network fees.

How to make a request

Message us on Telegram at @Shiblu687 within 24 hours of delivery. Include your order details and describe what is wrong. Screenshots help. We handle requests manually and reply as soon as we can.

Refunds

Approved refunds are paid in cryptocurrency to a wallet address you give us in Telegram. See the Refund/Replacement Policy for more.