Refund/Replacement Policy

This policy explains how refund and replacement requests are handled. For new orders, it works together with our 24-Hour Guarantee Policy.

How to make a request

Message us on Telegram at @Shiblu687. Include your order details and describe the problem. Every request is handled manually and reviewed individually.

Replacements

If your VPS or its IP has a problem that we caused or can fix, we will first try to fix it. If we cannot, we may offer a replacement VPS or IP. Replacements depend on the situation and on availability at the time.

Refunds

• New orders. Refund eligibility during the first 24 hours after delivery is described in the 24-Hour Guarantee Policy.
• After the guarantee period. We review problems in good faith. Refunds are not normally given for time you have already used.
• Renewals. A renewal pays for the following month of service. We review renewal problems individually, and may refund or replace where the VPS could not be used because of a fault on our side.

What is not covered

• Websites or services that block, restrict or flag an IP address, or that do not accept it, including changes to IP reputation or classification. See the Network Policy.
• Problems caused by your own configuration, software or use, or by breaking our Acceptable Use Policy.
• Changing your mind after your VPS has been delivered and used.
• Delays caused by not responding to us on Telegram.

How refunds are paid

Approved refunds are paid in cryptocurrency to a wallet address you give us in Telegram. Network fees may apply and can be deducted from the refund.